0%
Max shipping savings0+
Labels printed yearly0%
Fraud catch rate0s
Channel sync speedPre-negotiated rates with every major carrier
AI compares rates across all carriers in real-time — factoring in weight, dimensions, zone, delivery speed, and surcharges to find the optimal rate for every order.
10–15%
max savingsAI Rate Shopping Engine
AI compares rates across all carriers in real-time — factoring in weight, dimensions, zone, delivery speed, surcharges, and carrier reliability. It doesn't just find the cheapest — it finds the optimal rate balancing cost, speed, and margin targets per order.
97%
fraud catch rateAI Fraud Detection & Hold
Machine learning flags suspicious orders based on address mismatches, velocity patterns, high-value anomalies, and known fraud signals. Flagged orders are automatically placed on hold with a 'Fraud Review' tag for manual verification before shipping.
94%
auto-correctedSmart Address Validation
USPS Delivery Point Validation (DPV) verifies every address before label purchase. Missing apartment numbers get flagged as 'missing_info', invalid addresses as 'invalid'. AI suggests corrections and auto-fixes high-confidence issues. ZIP+4, unit normalization, and state abbreviation handled automatically.
10x
faster opsAI Agent Task Automation
Assign tasks directly to AI — update SKU weights and dimensions, change order statuses, split multi-warehouse orders, merge same-customer shipments, apply tags, and route to carriers. AI executes with full audit trail and human approval for sensitive operations.
Auto-Carrier by Zone
AI selects cheapest carrier for zones 1-4, fastest for zones 5-9. Supports zone-based grouping for batch optimization.
Signature Confirmation
Auto-add adult or standard signature for orders over $200, hazmat items, or high-risk ZIP codes. Maps to carrier-specific options.
Auto-Tagging Engine
Tag orders by value tier (VIP, High-Value, Standard), channel source, product type, or custom criteria. Tags drive downstream automation.
Fraud Hold Rules
Hold orders matching fraud patterns — mismatched billing/shipping, new customers with high-value orders, known proxy addresses.
Smart Order Splitting
Auto-split when items exist in different warehouses. AI calculates optimal split minimizing total shipping cost across fulfillment locations.
Order Merging
Merge same-customer, same-address orders into one shipment. Consolidates items, sums weights, recalculates totals — saves shipping and improves CX.
Store-Specific Routing
Route Amazon orders to Warehouse A, Walmart to Warehouse B. Store assignment via searchable dropdown of active marketplace connections.
Don't Import Rules
Prevent specific orders from importing — by channel, value threshold, or custom criteria. Useful for filtering out marketplace test orders.
Organize orders with intelligent tags
AI auto-tags orders based on value, channel, risk level, and custom criteria. Tags drive downstream automation — VIP orders get priority fulfillment, fraud-flagged orders get held, international orders get customs forms generated automatically.
- Unified tag system across orders, products, and inventory
- Company-scoped isolation for multi-tenant privacy
- Bulk tag assignment across hundreds of orders
- Tags trigger automation rules automatically
Walmart Shipping Shipping
- Seller-Fulfilled and WFS channel isolation
- ResolveActualCarrier maps 'walmart_shipping' to real carrier (UPS/FedEx/USPS)
- Pass 3 engine with 14-day lookback for marketplace-initiated cancellations
- Auto inventory reversal on marketplace cancellation
- Comma-separated marketplace_item_id splitting for fulfillment API compliance
- Spec v5.0 product publishing with identifier sanitization
SHEIN Shipping Shipping
- HMAC-SHA256 signature authentication via static-IP proxy
- 3-phase sync: Pending → Shipped → Cancelled status management
- 48-hour API window chunking to bypass SHEIN's time limit
- Full address resolution via '/open-api/order/export-address' endpoint
- receiveMsgList parsing with multi-path traversal for robust extraction
- firstName + middleName + lastName concatenation for recipient names
Temu Shipping Shipping
- OAuth flow with production callback at willowcommerce.com
- MD5-signed API requests routed through static-IP proxy
- Polling-based sync for order statuses 2, 3, and 4
- Status regression protection for shipped/delivered orders
- Automated carrier code → Temu ID mapping for tracking pushes
- SKU-level inventory sync via skuId resolution from SKU list queries
AI Agent — Shipping Assistant
1
Update SKU Weight & Dimensions
Tell AI: 'Update SKU WH-001 to 2.5 lbs, 12x8x4 inches' — AI validates, updates product catalog, and recalculates all pending order weights.
2
Change Order Status
'Put order SO-20250412-0847 on hold' — AI verifies order state, applies hold with reason, logs activity, and notifies the team.
3
Split Orders
'Split order #1234 — send headphones from Warehouse A, cables from Warehouse B' — AI creates child orders with proper reference linking.
4
Merge Orders
'Merge John Smith's 3 pending orders' — AI validates same-address match, consolidates items, sums weights, cancels source orders.
5
Apply Tags in Bulk
'Tag all orders over $500 from Amazon as VIP' — AI queries matching orders, applies tags, and triggers associated automation rules.
6
Generate Shipping Reports
'Show me shipping cost breakdown by carrier for last 30 days' — AI queries data, generates visual charts, and highlights optimization opportunities.
Scan-to-Ship
Hardware barcode scanning with audio feedback. 100% item verification via SKU/UPC triggers auto-label generation. Checks existing labels to prevent duplicate charges.
Batch Pick & Pack
AI-powered batch creation with capacity-aware sizing. Pick lists in PDF/Excel grouped by Order, SKU, or Location. Scheduled automation at specific times and days.
Document Generation
High-fidelity label + packing slip rendering with graceful fallback. ZPL thermal printing with 180° rotation detection. S3 caching for instant retrieval.
Weight Resolution
Unified hierarchy: Rate quote metadata → order overrides → parsed dimensions → product catalog weight_qty_sets. No hardcoded fallbacks — prevents carrier billing adjustments.
Tracking Sync
Auto-retry with intelligent backoff. eBay 409 conflict handling via GET verification. Color-coded status badges. Failures logged to tracking_sync_notifications.
International
Customs forms, duties calculation, export compliance. AI selects optimal carrier by destination, value, and delivery requirements.
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