3pl Provider - Willow Commerce

AI-Powered 3PL Management

Run your 3PL like a tech company

Manage unlimited clients, automate billing, process inbound shipments, and give every customer a branded self-service portal — all from one platform.

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14-day free trial · No credit card required

Unlimited

Client Accounts

50+

Carrier Integrations

99.9%

Platform Uptime

<2min

Client Onboarding

Everything you need to run a modern 3PL

From client onboarding to billing automation — manage every aspect of your fulfillment business in one place.

Client Management

Client Onboarding

Structured onboarding with intake forms, document collection, and progress tracking

Portal Access Control

Grant clients login credentials with scoped permissions — they only see their own data

Team Management

Clients manage their own team members with Admin, Member, and Viewer roles

Client Status Tracking

Active, onboarding, paused, and inactive status workflows

Billing & Revenue

Billing Templates

Create reusable billing templates with storage, pick/pack, shipping, and custom fee structures

Automated Invoicing

Generate invoices automatically based on activity — orders fulfilled, items stored, labels printed

Stripe Integration

Auto-charge client credit cards on file. Daily billing cycles with detailed transaction records

Revenue Dashboard

Track revenue per client, profit margins, outstanding balances, and growth trends

Inbound & Receiving

Inbound Requests

Clients submit shipment requests with expected dates, pallet/box/item counts for planning

Approval Workflow

Review and approve/reject inbound requests. Auto-notify clients of status changes

Receiving & QC

Barcode scanning, location assignment, and quality check workflows for incoming goods

Partial Receiving

Handle discrepancies with partial receives — automatically flags for client review

Shipping & Fulfillment

Multi-Carrier Rate Shopping

Compare rates across UPS, FedEx, USPS, DHL — find optimal carrier per order automatically

Carrier Account Isolation

Separate master vs client carrier accounts. Bill shipping costs with configurable markup

Custom Automation Rules

Set up rules for auto-routing, signature requirements, holds, splits, and merges per client

Batch Processing

Process hundreds of orders at once — batch label printing, tracking sync, and status updates

Inventory & Warehouse

Client-Scoped Inventory

Each client's inventory is completely isolated. Track on-hand, allocated, and available per client

Multi-Warehouse Support

Manage inventory across multiple warehouse locations with transfer and routing capabilities

Sync Engine

Real-time inventory sync to client marketplaces. Priority engine processes decreases in 1 min, increases in 5 min

Cycle Counting

Schedule and execute cycle counts with variance reporting and automatic adjustment workflows

Marketplace & Channels

Store Assignment

Assign marketplace stores to specific clients. Auto-tag new connections with client ID

Order Import

Automatic order ingestion from all connected stores. Real-time sync with marketplace platforms

Listing Management

Clients manage their own product listings across Amazon, Walmart, eBay, Shopify, and more

Tracking Sync

Auto-push tracking numbers back to marketplaces. Handle platform-specific requirements automatically

Self-Service Client Portal

What your clients see when they log in

Each client gets their own secure portal with scoped access to their orders, inventory, stores, and billing — no data leakage, ever.

Order Management

Clients view, filter, and manage their own orders. Create manual orders, import CSV/Excel, and track fulfillment status in real-time.

portal.yourcompany.com

23

Pending Orders

+5 today

Real-time order status tracking

Manual order creation

CSV/Excel bulk import

Order filtering & search

Complete Data Isolation

Row-level security ensures clients only access their own data. Portal users can manage their own team members with Admin, Member, and Viewer roles.

Inventory Management

Full visibility into stock levels, allocation, and movements. Track on-hand, allocated, reserved, and available quantities.

portal.yourcompany.com

23

Pending Orders

+5 today

47

Shipped Today

↑ 12%

1,284

In Stock SKUs

99.2% accuracy

$4,230

This Month

Billing cycle

Live stock level dashboard

Allocation & reserve tracking

Low stock alerts

Inventory adjustment requests

Complete Data Isolation

Row-level security ensures clients only access their own data. Portal users can manage their own team members with Admin, Member, and Viewer roles.

Store Connections

Clients connect their own Shopify, Amazon, Walmart, eBay stores directly. Auto-sync orders and inventory across all channels.

portal.yourcompany.com

23

Pending Orders

+5 today

47

Shipped Today

↑ 12%

1,284

In Stock SKUs

99.2% accuracy

$4,230

This Month

Billing cycle

Self-service marketplace setup

Multi-channel sync

Custom store integrations

ShipStation account linking

Complete Data Isolation

Row-level security ensures clients only access their own data. Portal users can manage their own team members with Admin, Member, and Viewer roles.

Shipping & Carriers

Access platform carriers or bring their own accounts. View rates, print labels, and track shipments all from the portal.

portal.yourcompany.com

23

Pending Orders

+5 today

47

Shipped Today

↑ 12%

1,284

In Stock SKUs

99.2% accuracy

$4,230

This Month

Billing cycle

Platform carrier access

Own carrier account setup

Rate comparison tools

Priority rule configuration

Complete Data Isolation

Row-level security ensures clients only access their own data. Portal users can manage their own team members with Admin, Member, and Viewer roles.

Product Catalog

Manage product listings, images, descriptions, and variants. Sync catalog data across all connected marketplaces.

portal.yourcompany.com

23

Pending Orders

+5 today

47

Shipped Today

↑ 12%

1,284

In Stock SKUs

99.2% accuracy

$4,230

This Month

Billing cycle

Product CRUD operations

Image & media management

Variant & bundle support

Marketplace listing sync

Complete Data Isolation

Row-level security ensures clients only access their own data. Portal users can manage their own team members with Admin, Member, and Viewer roles.

Billing & Invoices

Transparent billing with detailed invoices. Clients see charges for storage, pick & pack, shipping, and custom fees.

portal.yourcompany.com

23

Pending Orders

+5 today

47

Shipped Today

↑ 12%

1,284

In Stock SKUs

99.2% accuracy

$4,230

This Month

Billing cycle

Invoice history & downloads

Charge breakdown by service

Payment method management

Billing dispute workflow

Complete Data Isolation

Row-level security ensures clients only access their own data. Portal users can manage their own team members with Admin, Member, and Viewer roles.

Billing that runs itself

Create billing templates, assign to clients, and let the system calculate charges automatically. Connect Stripe to auto-charge on schedule.

Storage Fees

Per-pallet, per-bin, or cubic ft rates

Pick & Pack

Per-order or per-item fees

Shipping Markup

Percentage or flat-rate markup on labels

Receiving Fees

Per-pallet or per-unit inbound charges

Returns Processing

Per-return handling fees

Kitting & Assembly

Custom project-based billing

Auto-Charge

Daily Stripe billing cycles

Custom Fees

Any additional service charges

Invoice #3PL-2024-0847

Acme Electronics · March 2024

Paid

Pick & Pack (1,247 orders) $3,741.00

Shipping Labels (1,247 labels) $5,612.30

Receiving (3 inbound shipments) $450.00

Returns Processing (23 returns) $115.00

Kitting — Holiday Bundle Project $875.00

Total $12,923.30

AI-Powered Operations

Let AI handle the heavy lifting

From rate optimization to demand forecasting, AI agents work across all your client accounts to reduce costs and increase efficiency.

10–15%

max shipping savings

AI-Powered Rate Optimization

Machine learning analyzes historical shipment data to predict optimal carrier selection. Considers zone, weight, dimensions, delivery speed, and surcharges to maximize margins while meeting SLAs.

10x

faster processing

AI Agent Task Automation

Assign tasks to AI agents — update inventory, process returns, generate reports, route orders, and handle client communications. Full audit trail with human approval for sensitive operations.

94%

forecast accuracy

Smart Demand Forecasting

AI analyzes sales velocity, seasonality, and trends across all client accounts to predict stock needs. Proactive alerts for reorder points and potential stockouts.

97%

fraud catch rate

Fraud Detection & Anomaly Alerts

ML models flag suspicious orders, address mismatches, and unusual volume patterns. Automatic holds with detailed risk scoring for human review.

Enterprise-grade security, built in

Every feature is built with multi-tenant isolation at its core. Row-level security ensures absolute data separation between clients.

Row-Level Security

Database-level isolation ensures clients can never access each other's data

Scoped Permissions

Portal users only see menus and data relevant to their role and client

Team Role Management

Admin, Member, and Viewer roles with granular module access controls

Full Audit Trail

Every action logged — who did what, when, and from which portal session

Self-Service Team Invites

Clients invite and manage their own team without provider intervention

Encrypted Credentials

All API keys and carrier credentials encrypted at rest with AES-GCM

Access Architecture

3PL Provider (You)

All Clients Billing Warehouse Carriers Reports Settings AI Agents

Acme Electronics

OrdersInventoryStoresShippingBilling

234 orders1284 SKUs

Peak Outdoor Co.

OrdersInventoryStoresShippingBilling

89 orders456 SKUs

Client Team Roles

Admin

Full access + team mgmt

Member

CRUD operations

Viewer

Read-only access

FAQ

Frequently Asked Questions

Everything you need to know about Willowcommerce analytics and reporting.

How does multi-tenant client management work?

Each client gets their own isolated environment with separate inventory, orders, settings, and branded portal access — all managed from your admin dashboard. No data crossover between clients.

Can I automate client billing?

Yes. Automated billing for storage fees, pick & pack fees, receiving fees, shipping markups, and minimum charges. Generate invoices per client on your schedule.

Do my clients get their own portal?

Absolutely. White-labeled client portals with your branding where clients can view inventory, track orders, manage listings, and access analytics for their account.

Can clients connect their own marketplace accounts?

Yes. Clients connect their Amazon, Shopify, Walmart, and other marketplace accounts directly through the portal. Orders flow into your warehouse workflows automatically.

How does Willowcommerce handle inbound shipments?

Full ASN processing, receiving workflows with barcode scanning, discrepancy reporting, and automatic client notifications. Track every item from dock to bin.

Can I track SLA performance per client?

Yes. Monitor order processing time, accuracy rates, and shipping deadlines per client. Set SLA thresholds and get alerts when performance drops.

Ready to scale your 3PL operations?

Join forward-thinking 3PLs using AI-powered tools to manage more clients with less overhead.

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